Frequently Asked Questions

Clean by Courtney is based in Drummoyne and services the surrounding Inner West and Lower North Shore, including Rozelle, Balmain, Five Dock, Lilyfield, Leichhardt, Annandale, Haberfield, Abbotsford, Chiswick, Russell Lea, Liberty Grove, Gladesville, Hunters Hill, Lane Cove, Northwood, Mosman, Neutral Bay and Cremorne. A little further out may be available with a small travel fee — see the Service Areas page to check your suburb.

Clean by Courtney offers Home Cleaning, End of Lease Cleaning, Airbnb & Short-Stay Cleaning, Office Cleaning, Gym & Fitness Studio Cleaning and Construction Cleaning. Each service page has full details on what's included.

No — many clients provide a key, code or other access arrangement and aren't home during the clean. If nobody will be present, let Clean by Courtney know your access details in advance. A lockout fee applies if a clean can't go ahead because of a last-minute access issue with less than 24 hours' notice — see the Terms & Conditions for details.

Yes. Cleaners bring their own cloths, equipment and products for every visit, and follow a colour-coded cloth system to avoid cross-contamination between areas like the kitchen and bathroom.

In households with pets, Clean by Courtney uses pet-friendly cleaning products.

It depends on what you need done. Moving out of a rental → End of Lease Cleaning. Regular home upkeep → Home Cleaning. Guest turnovers → Airbnb & Short-Stay Cleaning. A workplace → Office Cleaning. A gym or studio → Gym & Fitness Studio Cleaning. After a build or renovation → Construction Cleaning. Still not sure? Get in touch and the right fit can be worked out together.

Most residential packages can be extended with optional add-ons — such as an oven or fridge interior clean, an extra bathroom, or laundry assistance — when you book. If you need something specific that isn't listed, get in touch and it can be discussed as part of your quote.

As early as possible, especially for date-specific needs like a move-out or event. Rush bookings with less than 48 hours' notice may be available depending on the schedule — get in touch to check.

Yes. Weekly and fortnightly cleaning can be arranged for homes, in addition to one-off cleans — see Home Cleaning for the available packages.

Each clean is a fixed-price package based on the time and detail involved — from a light Starter Clean to a full Deep Reset. Current pricing is shown on the online booking page before you confirm your clean, so there's no guesswork and no bespoke quote to wait on.

The Starter Clean suits light, regular upkeep. The Standard Home Clean is a full home clean for an already-maintained home. The Deep Reset Clean goes further with more detail throughout, and suits a first clean, a home that's fallen behind, or a seasonal reset. View the full Home Cleaning inclusions and compare all three package checklists room by room.

Every package — Starter, Standard and Deep Reset — includes one bathroom, plus a powder room or half bathroom if you have one. If your home has more than one full bathroom, add the Additional Bathroom option when you book.

Both are available. Choose a single clean for a specific occasion, or set up a weekly or fortnightly schedule for ongoing care.

That depends on the home. The Standard Home Clean is designed for a home that's already reasonably maintained. If it's a first clean, or the home has fallen behind, the Deep Reset Clean is designed to bring it up to standard first.

Yes. Any residential package can be extended with add-ons such as an oven interior clean, fridge interior clean, extra bathroom, balcony clean, bed linen change, or laundry assistance on eligible bookings — choose these when you book.

Not really — just point out anything you'd like skipped or given extra attention when the cleaner arrives, or note it when you book.

Yes. The property should be fully vacated before the clean begins, so every area can be properly accessed and cleaned.

Yes — kitchen cupboards, bathroom cabinets and built-in wardrobes are cleaned inside and out as part of the scope. Interiors need to be empty for this to be done.

Yes. Internal windows, sills and tracks are included. External or high-access windows are not.

Every end-of-lease quote is based on the property's size, condition and the areas that need attention, confirmed with you before the clean is booked. View End of Lease Cleaning to request a quote.

As early as possible once your move-out date is confirmed. Rush bookings under 48 hours may be available depending on the schedule — get in touch to check availability.

Get in touch as soon as possible so it can be looked into — every enquiry is reviewed individually.

A turnover clean resets the whole property between guests — kitchen, bathrooms, bedrooms, living areas and floors — so it's clean, tidy and ready for the next arrival.

Every turnover covers the kitchen, bathrooms, bedrooms and living areas, plus floors, dusting and a general reset of the property. The exact scope is confirmed as part of your quote, based on the size and layout of your property.

A fresh linen change can be arranged as part of your turnover, using linen left out for the clean. Let us know your linen requirements when you request your quote.

Consumables and restocking aren't a standard part of every turnover clean, but let us know your property's needs when you enquire so this can be discussed as part of your quote.

Turnover cleaning is quoted individually, based on the size of the property, the number of bedrooms and bathrooms, how often guests turn over, and any linen or access requirements. Request a quote and the scope will be confirmed with you.

Turnover cleaning can be arranged for every guest changeover or on a less frequent basis, depending on your booking calendar. Let us know your typical turnover frequency when you request a quote.

Access details — such as a key code, lockbox or check-in instructions — are confirmed as part of your quote, along with your typical checkout and next check-in window.

Standard small-office packages — trial, weekly, fortnightly and after-hours — are booked directly online. Larger or non-standard premises are arranged by enquiry and a tailored quote.

No. The standard packages suit small offices and shopfronts. For a larger or non-standard workplace, Clean by Courtney can assess the scope and provide a tailored quote.

Yes. After-hours office cleaning is available Monday to Friday, 6pm–10pm, arranged in advance with entry and access details confirmed beforehand.

Yes. The Small Office Trial Clean is a one-off clean designed to try the service before booking weekly or fortnightly cleaning.

Secure any confidential documents, electronics and valuables before each clean. Cleaning is carried out carefully around paperwork, computers and files.

Gym cleaning covers the areas members and staff use most — equipment touchpoints, floors, mirrors and glass, bathrooms and change areas, and reception or shared spaces. The exact scope is confirmed as part of your tailored quote.

Yes. Cardio and resistance equipment touchpoints, benches, handles, switches and other frequently touched surfaces are cleaned and disinfected as part of the agreed scope.

Yes. Cleaning can be arranged around quieter periods and agreed access windows, with early, daytime or after-hours options discussed as part of the cleaning plan.

Yes. Gym cleaning is available for gyms and fitness centres, Pilates and reformer studios, yoga and group fitness studios, functional training spaces, personal training studios, and martial arts and training facilities.

This depends on facility size, member traffic, amenities, operating hours and how the space is used, so there's no single fixed schedule — cleaning frequency is discussed and agreed as part of your quote.

Gym cleaning is tailored rather than sold as a fixed package. Request a quote and pricing will be based on the agreed scope for your facility.

Coverage depends on the stage booked — initial, handover or sparkle — and is confirmed as part of your quote. Each stage has a different focus, from first-pass dust removal through to final presentation detail before handover.

An initial clean happens once major works or trades are substantially complete and deals with construction dust and light debris. A handover clean is the detailed clean before inspection or occupancy. A sparkle clean is a final return after defect trades or last-minute works, focused on fingerprints and finishing touches.

Yes. Cleaning is scheduled around the trades still on site and the stage the build has reached, so it fits into the program rather than working against it.

Yes. Builders cleaning is available for new homes, renovations, fit-outs and other construction projects — the scope is set around the actual job.

Construction cleaning is quoted, not sold as a fixed package. Pricing depends on project size, stage, condition, finishes, glazing, access and the required completion date.

Project address, project type, approximate size, the cleaning stage required, target and handover dates, site access details and a brief description of current site condition. Plans and photos help but aren't required to get a quote started. Request a Construction Cleaning quote.

Yes. Initial, handover and sparkle cleans can be booked individually or combined into a single project scope.

Heavy construction waste and rubbish removal sits outside a standard builders clean. Light, loose debris is cleared as part of the agreed scope; larger waste removal is assessed separately.

Where it's safe to do so and within the agreed scope. Removal depends on the surface, its condition and the finish involved, so it's confirmed as part of your quote rather than guaranteed upfront — the priority is not damaging a finished surface.

Home Cleaning packages and standard Small Office packages can be booked directly online in a few minutes through the online booking system.

Home Cleaning packages (Starter, Standard, Deep Reset) and standard Small Office packages (trial, weekly, fortnightly, after-hours) can be booked directly online. End of Lease, Airbnb & Short-Stay, Gym & Fitness Studio, Construction Cleaning and larger or custom commercial work are arranged by quote — see the relevant service page to request one.

If your needs fall outside a standard package — end of lease, Airbnb turnovers, a gym or fitness studio, construction cleaning, or a larger/non-standard office — request a quote instead so the scope can be confirmed for your property or site.

Yes. Weekly and fortnightly cleaning can be arranged for homes and small offices. A single visit within an ongoing arrangement can be skipped or rescheduled with at least 48 hours' notice, and there's no minimum-term commitment unless separately agreed.

Bookings can be rescheduled or changed with at least 48 hours' notice. Changes made within 48 hours of the scheduled time may incur a fee — see the Terms & Conditions for the full cancellation and rescheduling policy.

Get in touch at hello@cleanbycourtney.com.au with your booking details, and it'll be looked into as soon as possible.

Home Cleaning and standard Small Office bookings are paid securely online at the time of booking. End of lease, Airbnb/short-stay and other custom-quoted work is generally paid on completion, though a deposit may be required to confirm an end of lease booking. Larger ongoing commercial accounts may be invoiced separately. Read the full Terms & Conditions for details.

At least 48 hours' notice is asked for any cancellation or reschedule. Changes made within 48 hours may incur a fee, since that time has been reserved for you. Read the full Terms & Conditions for the complete policy, including recurring bookings.

A deposit may be required to confirm an end of lease booking — this is specified in your quote. Standard online residential and office bookings are paid in full at the time of booking; other custom-quoted work is generally paid on completion. See the Terms & Conditions for full detail.

The full Terms & Conditions cover bookings, payments, cancellations, access and more. Read the full Terms & Conditions →

Personal information provided when booking or requesting a quote is handled in line with the Privacy Policy, including how it's collected, used and stored. View our Privacy Policy →