How Clean by Courtney collects, uses and protects your personal information.
Clean by Courtney respects the privacy of its customers, website visitors, prospective customers and job applicants. This Privacy Policy explains what personal information Clean by Courtney may collect, how it is used, and how it is protected.
Depending on how you interact with Clean by Courtney, the following personal information may be collected:
• name
• phone number and email address
• residential or service address
• booking and cleaning-service details
• property or access information provided for a clean
• quote and enquiry information
• transaction and payment information
• communications with Clean by Courtney
• website interaction information, where applicable
• information submitted through the Join the Team expression-of-interest form, including resume, availability, work experience, right-to-work information and any relevant screening or check information
Clean by Courtney does not store full credit or debit card details. Payments may be processed through third-party payment providers, such as Stripe.
Personal information may be collected through:
• website contact and quote forms
• online bookings
• phone, email or direct communication
• payment transactions
• Join the Team applications
• third-party booking or payment services used by the business
Personal information may be used to:
• provide and manage cleaning services
• respond to enquiries and quotes
• arrange bookings
• process payments
• communicate about booked services
• maintain business records
• handle complaints or customer service matters
• assess expressions of interest for future employment opportunities
• improve the website and customer experience, where applicable
Clean by Courtney may use trusted third-party providers to help operate the business, including website hosting, booking, payment, email and other business systems. Bookings and scheduling are managed through Koalendar, and payments may be processed through Stripe. These providers only receive the information needed to perform their function.
Some of the third-party technology providers used by Clean by Courtney may process or store information on servers located outside Australia. Where this occurs, Clean by Courtney relies on those providers' own security and privacy practices.
Clean by Courtney takes reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure. No method of storage or transmission is completely secure, but personal information is handled with care.
You can contact Clean by Courtney at any time to request access to, or correction of, the personal information held about you.
Personal information is kept only for as long as reasonably necessary for the purpose it was collected, to meet business or legal requirements, or to resolve any related matters. After this, it may be securely deleted or de-identified where appropriate.
The Clean by Courtney website may use cookies or similar technologies to support basic website functionality, such as remembering your preferences or enabling booking and contact tools to work correctly. The website does not currently use cookies for advertising purposes. You can adjust your browser settings to manage or disable cookies, though this may affect how parts of the website function.
The Clean by Courtney website may contain links to third-party websites, such as booking or payment providers. Clean by Courtney is not responsible for the privacy practices of these external websites, and encourages you to review their own privacy policies.
For any privacy-related enquiries, access or correction requests, or concerns about how personal information is handled, contact Clean by Courtney at hello@cleanbycourtney.com.au.
This Privacy Policy may be updated from time to time as the business, website or legal requirements change. Please check back periodically for the most current version.
Last updated: August 2026
© 2026 Clean by Courtney · ABN 43 593 720 234
